Hired Security Personnel: Pitfalls and Opportunities

The Role of Security Guards in Your Organization

Hiring security guards is a common practice for many companies. Whether you employ a few guards to oversee the front entrance or have extensive contracts involving hundreds of personnel, the effectiveness of your security team can significantly impact your organization. These professionals often have access to critical areas of the business—handling tasks such as patrolling, checking fire alarms, and clearing areas.

But how well does your organization manage its hired security personnel? With the right strategies, security guards can become valuable assets. Without proper management, they could be a liability. Below are key steps to help you minimize risks, control costs, and maximize the value of your security personnel.

Ensure Comprehensive Contracts

The foundation for effective security management begins with the contract. Your contracts should clearly outline training requirements, performance expectations, and how security guards will integrate into your organization. A well-defined contract not only ensures security personnel aren’t exploited but also protects your organization from potential risks.

All too often, contracts focus solely on reducing costs. This approach can lead to underpaid personnel, poor-quality equipment, and high turnover rates. Over time, this lack of investment increases operational costs, weakens security, and diminishes overall performance. When security guards aren’t adequately compensated, trained, or equipped, both their efficiency and your organization’s safety suffer.

High turnover leads to constant onboarding of new personnel unfamiliar with your specific needs, further weakening your security posture and adding to training costs. A well-structured contract ensures that both the security guards and your organization benefit long-term.

Dedicated Security Specialists

A dedicated security specialist is crucial for maintaining high standards within your organization. This individual should fully understand your security needs and ensure that the services provided align with the contract’s standards. Acting as a liaison between your organization and the security provider, the specialist ensures that security personnel meet your goals and expectations.

For companies unable to maintain a full-time security specialist, hiring an external consultant can be an effective alternative. Quarterly audits and regular oversight ensure that your security provider continues to deliver high-quality service.

A common pitfall is allowing the security company full control after winning the contract. Without oversight, their services may not align with your organization’s unique requirements. A dedicated security specialist ensures that tasks are completed successfully, personnel adhere to proper protocols, and services support your overall security strategy.

Integrate Hired Personnel into the Organization

One of the most effective ways to build loyalty and commitment among hired security guards is by integrating them into your company culture. Whenever possible, offer them the same perks and benefits as full-time employees, such as free coffee, lunch options, and opportunities to participate in company events.

Excluding hired personnel can create an “us versus them” mentality, which leads to disengagement and lack of loyalty. Treating your hired guards as valued team members not only enhances their commitment to your mission but also reduces turnover. This approach fosters a more stable and secure environment while cutting down on renegotiations and retraining costs.

Conclusion

Effectively managing hired security personnel requires a strategic approach, emphasizing well-structured contracts, continuous oversight, and integration into your organization’s culture. Proper training, clear communication, and strong relationships with your security provider can transform hired security guards from a potential liability into valuable assets.

These strategies, drawn from real-world examples, provide effective methods for managing your hired security personnel. If you’re ready to optimize your security operations while reducing risks and costs, contact us today for advice and support.